How can we help you?
On this page you can easily find the answer to all your questions. Do you need more help? Then you can always contact Greenwheels (24/7). You can find all the contact information at the bottom of this page.
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I have a new driver's license after the old one expired. Do I need to do the driver's license check again?
Reserving a car
Opening the car, driving and refuelling
Can another Greenwheels customer (who is not registered as an additional driver on my account) drive a Greenwheels car that I booked?
Do you have Greenwheels cars with an automatic transmission, tow bar, child seat, bike rack, roof rack or navigation system?
Damage, excess and fines
What should I do if I get into an accident with or find damage on my Greenwheels car as an NS (Business Card), Shuttel or Mobiliteitsfabriek customer?
What should I do if I get into an accident with or find damage on my Greenwheels car as a Hely or Moves customer?
Rates, deposit and payment
What are the rates for using Greenwheels with my NS Business Card / Shuttel Card and Mobiliteitsfabriek?
I tried to pay for the deductible by using the iDEAL payment service, but was unsuccessful. What should I do?