How can we help you?

On this page you can easily find the answer to all your questions. Do you need more help? Then you can always contact Greenwheels (24/7). You can find all the contact information at the bottom of this page.

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Frequently asked

Can I use Greenwheels cars with a non-Dutch driver's licence?

How do I refuel a Greenwheels car?

Do I have to return the Greenwheels car to the same place I picked it up?

Can I transport pets in the car?

My Greenwheels car's designated location is occupied: where should I park?

How do I open a Greenwheels shared car?

How can I pay for Greenwheels?

Can I travel abroad with a Greenwheels car?

Where can I find an overview of all rates and plans?

How can I change or cancel a reservation?

General information

What is the difference between carsharing and car rental?

What is a Greenwheels card?

How can I submit a complaint?

Where can I ask questions about the NS Business Card?

The app isn’t working properly. What should I do?

What are the rules for unclean cars?

Which cars does Greenwheels have?

I suspect someone may have access to my account

What's Greenwheels post address?

I'm having trouble logging into my Greenwheels account, what do I do?

Rates

I’ve lost my Greenwheels card/OV-chipkaart. What should I do?

I forgot my login details. What should I do?

How can I replace my Greenwheels card or OV-chipcard?

How can I change my address or phone number?

How do I request my PIN?

How do I change my IBAN / Credit card details?

How do I add a voucher?

How do I change my rate?

How do I cancel my Greenwheels account?

How can I add an additional driver?

What is my debtor or customer number?

I have a new driver's license after the old one expired. Do I need to do the driver's license check again?

What data of mine do you keep? How can I have my data deleted?

Reserving a car

Can I book a Greenwheels car in a different city?

When can I make a reservation?

Are there any Greenwheels cars near NS stations?

Can I travel abroad with a Greenwheels car?

How can I change or cancel a reservation?

Do I always need to reserve a car?

Do I have to reserve a Greenwheels car for at least a day or half-day?

How do I book a car for a day, weekend or week?

How do I book the VW ID.3?

Registration

Why do you have to verify my driver’s license?

What is Onfido?

Can I use Greenwheels cars with a non-Dutch driver's licence?

How can I use Greenwheels as an NS Business Card holder?

Which mobility cards can I use to drive Greenwheels cars?

Opening the car, driving and refuelling

How do I open a Greenwheels shared car?

How do I refuel a Greenwheels car?

How do I lock a Greenwheels shared car? How do I end my trip?

Can another Greenwheels customer (who is not registered as an additional driver on my account) drive a Greenwheels car that I booked?

My Greenwheels car's designated location is occupied: where should I park?

Can I transport pets in the car?

Do I have to return the Greenwheels car to the same place I picked it up?

Should I lock the car with the app or card during a stopover?

Where can I find the PIN for the fuel card?

Do you have Greenwheels cars with an automatic transmission, tow bar, child seat, bike rack, roof rack or navigation system?

Can I park a Greenwheels car everywhere?

How do I report a maintenance issue of the car?

How do I report a found object?

Can I use a parking app when parking Greenwheels?

How do I lock a Greenwheels ID.3? How do I end my trip with the ID.3?

How do I lock the ID.3 during a stopover?

Why can't I open the car with my OV- or Greenwheels card?

Damage, excess and fines

I suffered or found new damage during my trip. What should I do?

Why am I asked to check the car for damage?

What should I do in case of an emergency / breakdown?

How can I change my deductible?

What insurance cover do Greenwheels cars have?

What should I do if I get into an accident with or find damage on my Greenwheels car as an NS (Business Card), Shuttel or Mobiliteitsfabriek customer?

What should I do if I get into an accident with or find damage on my Greenwheels car as a Hely or Moves customer?

What is your deductible?

What happens if I commit a traffic violation?

Where can I find the accident statement?

Rates, deposit and payment

When do you pay a deposit with Greenwheels?

Where can I find an overview of all rates and plans?

Where and how can I view my invoices?

What are the rates for using Greenwheels with my NS Business Card / Shuttel Card and Mobiliteitsfabriek?

Is the price shown in the app the price I’ll see on the invoice?

What is the deposit for Greenwheels?

Do I have to an unlock fee for each booking?

When will you return my deposit?

What are booking fees?

What is the notice period?

What are the total costs of using Greenwheels?

Do I get a discount if I book a car for an extended period of time?

How can I pay for Greenwheels?

I would like to change my payment method, is that possible?

Where can I view my invoice?

How can I get a fuel receipt reimbursed?

I tried to pay for the deductible by using the iDEAL payment service, but was unsuccessful. What should I do?

My iDEAL payment was successful, why can't I make a reservation yet?

I have an outstanding invoice, but I cannot pay with iDEAL. What to do?

Why do I need to pay in advance for my booking?

Electric vehicles

How do you start an electric car?

How do I use the charging cable to charge an electric car?

How long does it take to charge an electric car?

Where can I find charging stations for an electric car?

My car’s designated location with charging station is occupied. What should I do?

How do I recharge my car at a (fast) charging station?

Where can I find fast charging stations?

How far can I drive an electric car?

Can you charge the car at public charging stations?

What if I cannot return the e-car to its charging station?

How does charging an e-car work when I'm abroad?

How do you start the VW ID.3?

How do I use cruise control in the ID.3?

How do I use Apple Carplay?

Need more help?

Customer service 24/7 088 2100 100

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