How can I change or cancel a reservation?

 

 

You can extend your booking before or during the trip, as long as the end time of your booking hasn’t been reached yet expired. If someone after you has already booked the car, that is not possible.

You can cancel a booking free of charge until the start time of your booking with the Regular and Frequent plan as well as with the Zzp Pro and Zakelijk/Business Pro plan. With the Occasional plan you can cancel free of charge up to 24 hours in advance. With Zzp Go and Zakelijk/Business Go, this is up to 4 hours in advance. After that, cancelling your trip is no longer free of charge. You then pay for the time that you have booked the car.

You cancel or change your booking via the booking system of our website, or the Greenwheels app. Extending your booking during the trip is also free. If you extend, change or cancel your trip with the help of our customer service, we will charge a fee.